Orders, sales, and refunds

The Orders & payments section of the backoffice shows you what is happening in the store, from any browser: orders in progress, completed sales, payment corrections, and the refund history. These screens are identical in restaurant mode and retail mode.

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Orders

Open Orders & payments → Orders. The list shows orders sent by the main register as they happen: when a check is opened, on every change, and at payment. Each row shows:

• Check — the check number;
• Status — Open (in progress), Completed (paid), or Cancelled (voided);
• Items — the number of order lines;
• Total — the order amount;
• Device — a short code identifying the main register it came from;
• Updated — the last change.

To find an order:

• type a check number in the Search by check number or order ID… field;
• pick the range: Today (default), 7 days, 30 days, or All;
• filter by status with the Status menu;
• sort by clicking a column header (Check, Status, Updated).

The list refreshes itself about every 30 seconds — the “Updated … ago” label at the top tells you how fresh the numbers are. Click Refresh to force an update. Click an order to open its detail: the lines, the total, the payments, and the times it was created, last changed, and received in the cloud (Uploaded). Items show at their full price; if a discount or comp was applied at the register, a negative row spells it out — COMP 1× under the comped item, or Discount 10 % · Service under the list — so the column always adds up to the total. Under Payments and corrections, an active payment appears normally. A corrected payment stays visible, struck through and marked Corrected; its reason, money resolution, operator, time, and approving manager appear directly underneath.

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The payment correction history

Open Orders & payments → Payment corrections to review every correction made before a sale closed. This log is read-only. These are not refunds: the original payment remains stored and the correction only removes its effect from the collected amount. Filter by date range, tender, reason, and operator, or search for a check, staff member, or device. Each row shows the check, original amount and tender, decision, operator, approving manager, and source device. Click a row to open its Correction evidence panel. It shows:

• the original payment and who recorded it;
• the reason, details, and resolution — for example Cash returned to the customer or Void confirmed on the external terminal;
• the operator and approving manager;
• the timeline from payment capture to acceptance by the main register and receipt in the cloud;
• technical identifiers useful to support.

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Sales

Open Orders & payments → Sales. A sale is the final record produced when a check is fully paid: it is sealed and never changes again. This is where you review a receipt’s details and where you start a refund. Each row shows:

• Sale — the sale number;
• Status — Sale, Partial refund, or Refunded;
• Total — the amount collected;
• Refunded — the amount already refunded, if any;
• Closed — the time of payment.

Search by sale number, pick the range (7 days by default), then click a sale to open its detail:

• Items — the items sold at their full price, with their tax; a comped item keeps its line with a negative COMP row underneath, and a discount shows as a negative row with its reason — the total stays the amount actually collected;
• Discounts & comps — every discount or comp applied on this sale, with its reason (see Discount or comp);
• Tax — the tax breakdown by rate;
• Payments — the payments, under the names of your payment methods (“Cash”, “Card”, “Meal voucher”…), see Payments;
• Refund history — every refund already issued, with its reason;
• the Total, Refunded, and Net amounts at the top of the panel.

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Refunding from the backoffice

You can issue a refund without going through the register — useful remotely, or after the fact. The refund creates a new record: the original sale is never changed.

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The refund history

Open Orders & payments → Refunds. This is the log of every refund, whether it was issued at the register or from the backoffice. It is read-only: each refund is a final record that points to its original sale. At the top, the total refunded over the range and the number of refunds. In the list: the refund number and its sale, the scope (full or partial), the tender (cash / card), the amount, the reason, and the time. The default range is 30 days. For an aggregated view — breakdown by reason, impact on revenue — see the refunds report.

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Invoices

Open Orders & payments → Invoices. This is the register of every invoice issued at the POS (see how to issue an invoice). It is read-only: an invoice is a final document, numbered and sealed the moment it is issued — you browse it here, you don’t create it here. In the list: the invoice number (F-000123), the customer when a customer block was filled in, the mode (Aggregated — invoice without details — or Detailed), the original sale, the amount, and the issue date. Search by invoice number or customer name, filter by mode and by date range — the default range is 7 days. Click an invoice to open its detail: the customer block as it was printed (name, address, tax ID, VAT number, email), the covers for an aggregated dine-in invoice, the items for a detailed invoice, the tax breakdown, and the payments.