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The Actions tab gathers everything you can do on an order besides adding items: the kitchen note, covers, printing the bill, reprinting kitchen tickets, and voiding the order.
This page applies to restaurant mode. In retail mode, before payment the right-hand panel is a simple cart with no Actions tab: you go straight to payment (see Taking payments). After payment, a paid order offers an Actions sheet (reprint receipt, issue invoice, refund) — see Receipts and printing.

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Open the Actions tab

Open an order, then tap the Actions tab at the top of the right-hand panel (between Check and Guest). You can also swipe the panel left from the Check tab. The Split, Pay, and Send buttons stay visible at the bottom while you use the tab. A badge appears on the Actions tab when the order carries a kitchen note: everyone can see at a glance that there is something to know about this order.

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Add a kitchen note

The kitchen note is free text attached to the whole order. It prints at the top of every kitchen ticket for this order, starting with the next round you send.
1

Tap Order note

The Order note window opens.
2

Write the note

Type your text in the Note field, or tap a quick chip — Allergy, No ice, Rush, Serve together. Each chip is added after what is already written; it does not replace it.
3

Tap Save note

The note is saved. The Order note row icon turns blue and the badge appears on the Actions tab.
To edit the note, reopen Order note: the field is pre-filled. To remove it, clear the field and tap Save note.
The note goes to the kitchen with the next round. Kitchen tickets already printed do not change — if the dish has already gone out, tell the kitchen in person or reprint the ticket (see below).
Order seated from a reservation: the internal note written in your reservation provider is already there when you open the order — nothing to copy over. What you write here travels back to the provider, and what changes there comes back here. Last edit wins.

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Set covers

Covers are the number of guests at the table. The Covers row shows a − / + stepper:
  • tap + to increase the cover count (the first tap goes from ”—” to 1);
  • tap − to decrease it, down to a minimum of 1.
The cover count shows at the top of the order panel (for example “4 covers”) and prints on the bill. It is also requested if you issue a single invoice for the whole table.
When the table was opened from a reservation, the correction is sent back to your reservations provider: the booking there moves to the new cover count. You never have to change it in two places — and the old number cannot come back onto the order at the reservation’s next update.

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Discard items not yet sent

When the order contains items that have not been sent to the kitchen yet, the Discard new items row appears, with the number of items concerned. Tap it to remove all pending items at once — for example when the customer changes their mind before you send.
The removal is immediate, with no confirmation. Items already sent to the kitchen are not affected: for those, void the line from the Check tab.
Print bill prints the bill to present to the customer before payment.
1

Send the items first

The bill can only be printed after at least one round has been sent to the kitchen. Until something has gone out, the row shows Nothing sent yet.
2

Tap Print bill

The row shows Printing… then Queued: the bill goes to the receipt printer.
If you split the check, Print bill prints one slip per check still open, each labelled “Check 1 of 2”, “Check 2 of 2”, and so on. See splitting the check.
Printing always runs through the main register — it is the one driving the printers. From a secondary device (another iPad, or the handheld), the print rows send the request to the register over your local network, and the document comes out of the same printers. If no receipt printer is configured, the register tells you. See Receipts and printing.

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Discount or comp

Discount lets you reduce the price of an order — or offer items on the house — before payment. The screen opens for anyone; manager approval is decided at Apply: a free discount, a comp, and a preset with a lock need a manager (PIN, or nothing if a manager is already signed in); a preset configured without a lock applies in one tap.
1

Tap Discount

The discount screen opens with every item selected — ready for a discount on the whole check. To target specific items, tap Clear and select them one by one; the − / + stepper picks how many units of a line are concerned (1 of 2 coffees, for example).
2

Choose the type

  • Percent — a percentage off, with 5 % / 10 % / 20 % shortcuts or the keypad; - Amount — an amount of your choice, typed on the keypad; - Comp — the selected items are offered: they stay on the bill at zero; - Presets — named discounts prepared ahead of time (“Loyalty club”, “Staff”…); one tap applies them with their value, their name serving as the reason. See Discounts.
3

Give the reason

For a free discount or a comp, the reason is required: pick it from the list your venue has set up (managed in the backoffice). You can add a short free-text note. A preset already carries its name as the reason.
4

Confirm

Tap Apply (or Comp). If the action needs a manager and none is signed in, a manager enters their PIN. The discount shows on the check with its reason, and the new total applies to the bill and the payment.
A comped item stays visible on the order and the receipt at 0.00 with its original price struck through — that is the difference with a void: the dish was made and served, it is simply not charged. To remove a discount before payment, tap the ✕ next to its line in the check totals. The full price comes back immediately.
One percent or amount discount at a time per check — remove it before applying a different one. Comps can be added freely as long as units remain. Once a payment has been taken on the check, the discount is locked: refund the sale instead if needed.

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Reprint a kitchen ticket

On the main register, once at least one round has gone to the kitchen, the KITCHEN section lists each round: Reprint round 1, Reprint round 2… with the time it was sent and the item count. Tap a row to reprint the kitchen ticket for that round — handy if the ticket got lost or the printer had an issue. A round whose items have all been voided disappears from the list: there is nothing left to reprint.

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Void the order

Void order, in red at the bottom of the tab, cancels the whole order: it disappears from the floor and does not count in your sales.
1

Tap Void order

If items have already gone to the kitchen and you are not a manager, the Manager approval window opens first: a manager enters their PIN to authorise the void. On a draft order (nothing sent yet), this step does not exist.
2

Check the summary

The Void this order? window opens, with the order summary (item count, total).
3

Give a reason

The Reason field is optional — for example “Customer left” or “Test order”. If items have already gone to the kitchen, take the time to fill it in: it prints on the void ticket the team receives.
4

Confirm with Void order

The order is voided and the register returns to the orders list. If items had already gone to the kitchen, each station involved receives a void ticket so they know what to discard.
Voiding is final: it cannot be undone. And as soon as a payment has been taken on the order — even a partial one — it can no longer be voided: the Can’t void this order window points you to the refund instead.

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On a paid order

The Actions tab stays useful once the order is paid. On the main register, as soon as a check is paid, the RECEIPTS section appears with, for each sale:
  • Reprint receipt — reprint the sale’s receipt, see Receipts and printing;
  • Issue invoice — issue an invoice for this customer.
When every check is paid, the Refund button appears at the bottom of the tab. Refunds are reserved for managers and run from the main register, with internet — see Refunding a sale.