Device settings

The More tab, at the bottom of the register, gathers everything that isn’t selling: your account, the device’s status, and the store tools. What you see there depends on your role and on the device. The content is the same in restaurant mode and retail mode.

• Everyone sees the Account section (your name and your role) and the Device section: This device, Printing, Preferences, Language, Help & support. The Sign out button, in red, sits at the top right of the screen; you are asked to confirm.
• Managers also see the Store section: Roster, Sales, Reports, and Close of day — see Reports and Close of day.
• On the main register only, managers see the Main register section: System status, Connected devices, and Add a device. All three are covered in The main register.

The Language row carries an FR / EN switch: tap the language you want to change the app’s display on this device, without leaving the list. The choice is kept after a restart.

​

This device — this device’s status

More → This device is the first screen to open when a device is acting up. The Connection card shows:

• the CLOUD / NODE / SYNC indicator and a status sentence;
• Primary reachable — Yes means the device reaches the main register;
• Backend reachable — Yes means the store reaches the cloud;
• Menu stream and Orders stream — the two live update streams. Connected is the normal state;
• the Force reconnect button, which restarts the connections immediately.

To understand the states and know what to do, see Connectivity. The Identity card shows the device name, model, iOS version, app version, and device ID — useful details to pass along to support.

​

NowOS updates

NowOS automatically checks for app updates, including during service — so the banner can appear while the register is already open. When a new version is available:

1. a banner shows the download progress; you can keep using the register as normal;
2. once the download finishes, tap Restart NowOS when the timing works for you;
3. the register resumes on the new version after a few seconds.

The restart is never automatic. NowOS also blocks it while a payment, refund, operation, or print job is in progress. On the main register, secondary devices reconnect automatically after the restart. The banner stays visible on the sign-in screen, before the PIN: a locked register is often the best moment to take the update, since no order is in progress. Open More → This device → NowOS update to check manually or restart into an update that is already downloaded. If you choose Later, it will also apply on a future full app start.

​

The cloud, the local network, and devices

These screens only exist on the main register, signed in as a manager, and now live under More → System status: the cloud link and its queues, the installed menu and roster versions, the local service, and the connected devices. All of it is described in The main register.

​

The Refresh button and “Updates available”

When new content is waiting in the cloud (a republished menu, a new team member), the register tells you:

• the Roster screen shows how fresh the list is, with its Refresh button;
• the More tab shows an Updates available from cloud panel.

Tap Refresh: the main register pulls the menu and the roster, then fans them out to every paired device.

​

Preferences

More → Preferences gathers the settings specific to this device.

​

Training mode

Training mode turns the register into a complete practice environment: everything works, nothing is real. Perfect for training a new employee — or rehearsing a close of day — without touching your books. Set it from More → Preferences, on the main register. To turn it on, the floor must be settled: if any orders are still open, settle or void them first — the register reminds you. Once it’s on, the register switches to separate practice data and every day-to-day gesture becomes rehearsable:

• take payments, issue refunds and invoices, record cash movements — every gesture really completes, with its own practice numbers, without ever touching the real registers or the real day’s total;
• open and close the day — drawer count and practice Z ticket included: the close of day can be rehearsed as many times as needed;
• tickets really print — kitchen tickets included — but every document carries the “FORMATION — DOCUMENT SANS VALEUR” watermark;
• an amber “TRAINING MODE” banner stays at the top of the sales screen — and even on the lock screen (PIN pad) — so it can never be mistaken for real service, and the payment screen turns amber (“Confirm (training)”).

Nothing done in training reaches the cloud or shows in the Backoffice. Only reservations stay unavailable during training (they commit real guests): the floor plan’s Reservations panel stays reachable but shows “Reservations unavailable in training” — real bookings reappear as soon as you exit training mode. To leave training and switch back to the real register, a manager code is required — and exiting permanently deletes all the practice data: orders, sales, the practice day. Every training session starts fresh.

​

Help & support

The screen offers two things, in this order.

• NowOS guide — opens the NowOS documentation in the browser, in the interface language.
• Report a problem — describe what happened, then tap Send report. The NowOS team receives your message by email with the register’s technical state: version, device, connection state, queues, recent errors. Tap View to read exactly what will be sent.

The report gets a short reference (for example NOW-7F2A): quote it if you call support.

• Never include customer names, contact details, or card data. No screenshot is sent, and the report carries no amounts.
• support@now-os.app and the app version are shown at the bottom of the screen.
• Tap Privacy policy to see which data NowOS processes and how to exercise your rights.

For the Printers screen, see Receipts and printing.