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This section applies to restaurant mode only. In retail mode, Tables does not appear in the backoffice menu. See the two modes.

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Building your floor plan

Open Tables → Floor plan in the location’s menu to draw your rooms and tables. This is the plan your registers show in the Tables tab.
backoffice floor plan editor — the Rooftop room with its tables, table T2 selected and the right-hand inspector: Name, Shape, Seats, Covers (min–max) and Position
1

Add a room

A floor plan is made of one or more rooms. Use the room controls to create rooms (for example Dining room, Terrace) and switch between them.
2

Place tables and decorations

Drag a shape from the palette at the bottom of the canvas onto the room: square, round, rectangle or bar tables, plus walls and columns to map the space. Drag a table to move it; use the rotation handle to turn it.
3

Set each table's details

Select a table to open the inspector on the right: its label (what staff see, e.g. T12), shape, number of seats, and position. The chairs are drawn automatically from the shape and seat count.
4

Publish the plan

Your changes stay a draft until you tap Publish all changes in the global header. Publishing includes the plan and the location’s other saved changes. Confirm, then tap Refresh on the main register; until then, the registers keep the previous plan.
Once a table has been published, you can no longer delete it — only deactivate it (from the inspector or the right-click menu). This keeps past orders and your provider’s table mapping pointing at a table that still exists. A table you drew but never published can be deleted outright.
Deactivated tables are hidden from the plan by default to keep the editor readable. The Deactivated (n) toolbar button shows them dimmed, and the right-hand panel (when nothing is selected) lists every deactivated table in the location with a Reactivate button — reactivating a table brings it back on the registers at the next publish, history intact.
floor plan editor — the 'Deactivated (1)' toggle in the header, the deactivated table shown ghosted on the canvas, and the Reactivate table button at the bottom of the inspector

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Setting service timers

Open Tables → Service timers. This is where you set, per location, the two cues the register shows your team. Both are visual cues: they never block anything, and they never send anything on their own.
Backoffice Tables → Service timers — the two sections 'Seated tables' and 'Course pacing', each with its two minute inputs

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Seated tables

When a table has been seated for a while, its pill on the registers’ floor plan changes color to catch staff’s eye: azure at first, amber after a first delay, then red.
1

Set the two delays

Turn amber after: minutes since the table was seated before its pill turns amber. Turn red after: minutes before it turns red. Red must come after amber.
By default, amber appears at 60 minutes and red at 90 minutes.

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Course pacing

This second cue is about coursing only. When a check still has a course to send and the kitchen has had nothing for a while, the register flags it — on the check, on the floor plan and in the orders list. It’s a reminder: your team still decides when to send.
1

Set the two delays

Flag amber after: minutes since the last send to the kitchen, with a course still waiting. Flag red after: the same cue, in red. Red must come after amber.
By default, amber appears at 12 minutes and red at 20 minutes. This cue only shows at locations where coursing is on — see coursing on the register.
1

Publish

Like the floor plan, the change stays a draft until you tap Publish all changes. Registers apply the new delays after their next refresh.

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Connecting a reservations provider

NowOS does not keep its own reservation book — it connects to a reservations provider (for example EatNow) that owns your bookings. Once connected, your bookings flow to the registers, where staff can seat them. Open Integrations → Reservations in the backoffice.
backoffice, Integrations → Reservations, Configuration tab — the “Connect a reservation provider” dialog with the Name and Webhook URL fields
1

Connect the provider

Give the connection a name and confirm. NowOS shows an API key and a webhook secret.
2

Copy the credentials

They are shown once. Copy them and paste them into your provider’s NowOS integration settings, along with the webhook URL the page gives you. If you lose them, rotate the key to get new ones.
3

Map your tables

Your provider matches its tables to the ones in your published floor plan. Publish the plan first so the tables exist to map against.
Connecting a provider is a one-time setup, usually done with your provider’s support. The Webhook deliveries and Provider activity tabs on this page trace the events sent to the provider and the calls it has made — handy for troubleshooting. Day to day, you and your staff only deal with the bookings themselves — on the register and on the page below.

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Tracking reservations

Open Tables → Reservations to browse bookings as the register sees them, one week at a time: step between weeks with the arrows, jump back to today with one button, filter by status (active, finished, no-shows, cancelled) and search a name or phone number. The list is grouped by service day. Tap a booking to open its detail panel: guest contact details, allergies and preferences, the provider’s internal note, the prepayment and card imprint breakdown, recent visits and technical references. Everything is read-only — bookings are created and edited in your provider, and staff seat them on the register. For seating, prepayments and the day-to-day reservation gestures, see Tables & reservations on the register.