> ## Documentation Index > Fetch the complete documentation index at: https://docs.now-os.app/llms.txt > Use this file to discover all available pages before exploring further. # Tables & reservations > The floor plan on the register: read table status, seat walk-ins and reservations, and apply a prepayment at checkout. This page applies to **restaurant mode** only. In retail mode, the **Tables** tab does not appear on the register. See [Modes](/en/modes). ## The Tables tab At the bottom of the register screen, between **Menu** and **Orders**, you will find the **Tables** tab. It shows the floor plan your backoffice published — the rooms and tables drawn there, exactly as drawn. See [Tables & reservations](/en/backoffice/tables) in the backoffice to set the plan up. Pinch to zoom, drag to pan, double-tap an empty area to re-fit the room. If you have several rooms, switch between them with the room pills at the top-left. ## Reading the floor plan Each table shows its status at a glance: * **Free** — a plain table with its label. * **Occupied** — a lifted table with a colored pill. The pill counts how long the order has been open and changes color as time passes (azure, then **amber**, then **red**) so a slow table stands out. How long until amber and then red is set per location in the backoffice (see [Tables and reservations](/en/backoffice/tables)). * **Reserved** — a free table with an **amber ring** and the guest's name underneath, when an upcoming reservation holds it (see below). The toggle at the bottom-left switches what the occupied tables display: **Time** open, **Total** so far, or **Covers**. ## Seating a walk-in A small card opens with a covers stepper, pre-filled with the table's seat count. Tap **+** or **−** to match the party size. The order opens on that table and the register jumps to the **Menu** tab, ready to take the order. To seat a party across several tables, tap **Join a table** on the covers card: the plan switches to selection mode, tap the free tables you want, then **Seat here**. ## Moving or charging an open table Tap an **occupied** table to open its card: it shows the order total, time and covers, with three actions. * **Move** — switch to selection mode and pick the new table(s); the order moves there. * **Charge** — jump straight to the pay sheet for that order. * **Open order** — open the order on the **Menu** tab to keep adding items. ## Reservations Reservations appear only when a **reservations provider** is connected to the location (for example EatNow). Your bookings are managed in the provider; the register mirrors them and lets you seat them. See [Tables & reservations](/en/backoffice/tables) to connect one. ### The Reservations panel When a provider is connected, a **Reservations** button appears at the top-right of the floor plan, with a count of the bookings still to seat. Tap it to slide out the reservations panel. The panel lists the service's bookings grouped by time, with a **Now** line marking the current moment. Each row shows the time, the party name and covers, the status, and badges for anything worth knowing at a glance — **VIP**, a **prepaid** amount, a card **imprint**, or **allergies**. A booking that is past its time and not yet seated is flagged in red (for example *12 min late*). By default the panel shows the open business day's service. The **‹ ›** arrows next to the title step to the previous or next day. Tap a row to highlight its tables on the plan. ### Searching for a booking Tap the **search** icon at the top of the panel to look a booking up by guest name or phone number. Search spans **every loaded day**, not just the day on screen, and groups the results by day (*Today*, *Tomorrow*, then the date) with each booking's time. Tap **Cancel** to return to the day's list. ### Reserved tables on the plan A confirmed booking that holds tables shows them with an **amber ring** and the guest's name under the table. If you try to seat a walk-in on a reserved table, the covers card warns you who it is held for — you can still seat them if you choose. ### Opening a reservation Tap a row to open its **sheet** in the panel — and highlight its tables on the plan. The sheet gathers everything you weigh before acting: the status, any lateness, any prepayment, the details (table, covers, phone, occasion, allergies, internal note) and the actions. The status (confirmed, **arrived**, seated…) is kept up to date by the provider and by what you do on the floor. **The internal note follows the guest all the way to the kitchen.** The note written on the booking in your provider becomes the **order note** as soon as you seat the table: it shows under **Actions → Note** and prints at the top of every kitchen ticket. Edit it at the register and the change travels back to the provider. Last edit wins, either way round. A booking with **no name** — a walk-in taken in your provider — shows as a **Walk-in**, exactly like a party you seat yourself from the floor plan. ### Marking a guest arrived The guest walks in, but their table isn't ready — or they'd rather have a drink at the bar first. Tap **Mark arrived** at the foot of the sheet: the provider is told, the panel row is badged **Arrived**, and no table is taken. Arriving and being seated are two different things. Marking an arrival opens no order — you seat the guest when their table is ready. ### Seating a reservation When the booking already holds tables and they are free, seating is a single gesture. Tap the booking in the panel. The **Covers at table** row steps with **−** and **+**. Four booked, six turned up: fix it here, not afterwards. The button names the tables, and the line under it states what happens: *Opens an order for 4 covers on B*. The order opens right away, linked to the booking. To seat them elsewhere, tap **Choose another table** below the button: the plan switches to selection mode, you tap the tables you want, then **Seat here**. That is also what the sheet offers when the booking holds no table, or when the ones it holds are taken. Once seated, the sheet's bottom action becomes **Open order**, which jumps to the order it opened. ### Changing a booking's table Seating means sitting the guest down now and opening their check. Re-planning the room before service is something else: you decide where each booking will go, without opening anything. Open the sheet and tap **Change table** (or **Assign a table** if the booking has none yet). The plan switches to selection mode with the current tables already ticked, you tap the ones you want, then **Assign here**. No check is created. **The change travels to your provider too.** It is the same change as if you had made it in your booking tool: the two stay in agreement about the table. A taken table can be picked here. That is deliberate: at 6 pm, the table you are holding for 9 pm is still busy with the current service. If another booking already expects that table at an overlapping time, the register says so and lets you decide — two services on one table happens every night. Once the guest is seated the button disappears: it is then the **order** that moves, from the Actions tab (see [Order actions](/en/pos/order-actions)). ### When the register warns you The sheet flags what is worth a look before seating: * **The table is taken** — the banner names the order holding it and for how long. The button becomes **Seat on another table**. * **The booking isn't from the current service** — you can still seat it, but the button drops its recommended colour and says it will open an order today for a booking from another day. * **The booking is still far off** — the due time and the wait are spelled out. Seating a very early guest stays possible. ### Fixing a seat Seated the wrong party? Open that booking's sheet and tap **This is the wrong booking** under *Open order*. The order goes back to being a plain walk-in — it keeps its tables, covers and contents — and the provider expects that guest again. This fix is offered only **while nothing has been fired to the kitchen and nothing has been paid**. After that the order carries a trace of the meal and must be voided instead (see [Order actions](/en/pos/order-actions)). ### Marking no-show or cancelled Below the seating button, the sheet offers two gestures: * **No-show** — the guest never came. * **Cancel booking** — the booking is cancelled. Both notify the provider, which may message the guest. The register asks you to confirm before sending either. A cancelled or no-show booking leaves the day list but stays findable through **search** — struck through, with its status. That is the safety net for a mis-tap. ### Creating a reservation NowOS keeps no reservation book of its own — your booking tool does. If your manager has set the link in the backoffice, a **+** button appears at the top of the panel and opens your tool's booking form directly on this device, on **the day shown in the panel** — which matters when a service runs past midnight. ### The guest profile From the sheet, tap the guest card at the top to open their read-only **profile**: contact, visit history, occasion, allergies, notes, tags and stats (visits, average spend, no-shows). Guest details are **managed in the provider** — this view only shows them. The same profile appears in the order's **Guest** tab, see [Taking an order](/en/pos/taking-orders). ### Linking a walk-in to a booking If you seated a party as a walk-in and then realise they had a booking, open the table's card and tap **Link to a booking**, then pick the reservation from the list. The order is attached to the booking from then on. The same **Link to a booking** button is in the order's **Guest** tab. ## Prepayment at checkout When a booking arrives with a **prepaid** amount (a deposit or full prepayment collected by the provider), its order shows a green **prepaid** banner on the pay sheet. Tap **Apply** to use the prepaid balance toward the bill. It is recorded as its own payment and the amount due drops — settle the rest with cash or card as usual. Prepaid money never comes from your drawer, so it is kept separate in your close-of-day totals. ## Setting covers Covers are the number of guests at the table. Seating a table or a reservation sets them; you can change them later from the order's **Actions** tab — see [Order actions](/en/pos/order-actions).