> ## Documentation Index
> Fetch the complete documentation index at: https://docs.now-os.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting started with the backoffice

> Create your account, your organization, and your locations, and learn what is managed at the organization level.

The backoffice is the NowOS web app. It's where you prepare everything
the register then runs: the menu, the team and their PINs, the devices,
the settings, the reports. It opens from any browser, in the store or
at home.

This page covers the **organization** level: the account, creating the
organization, locations, and what separates organization-wide settings
from per-location settings.

## Have a question while using the backoffice?

Click the **?** button in the bottom-right corner of the backoffice. Describe
what you want to do: the AI support agent searches the NowOS documentation and
guides you without making you leave the page you opened.

You can also ask about a different screen. The active page helps the agent
understand the context, but does not limit the subject of your request.

<Note>
  A badge on the **?** button alerts you to new answers. To find an earlier
  question or start another conversation, open the request history. See
  [getting help in the backoffice](/en/backoffice/ai-support).
</Note>

## Organization and locations

The backoffice is organized in two levels:

* **The organization** — your business. It groups your locations and,
  over time, members and billing.
* **The location** — a place where you sell: a restaurant or a shop.
  Each location has its own mode (**Restaurant** or **Retail**), its
  own currency, menu, team, devices, and reports.

At the top of the backoffice, a breadcrumb shows the organization, then
the active location, followed by a **Restaurant** or **Retail** badge.
Click the arrows next to each name to switch organization or location.

## Create your account

<Steps>
  <Step title="Open the sign-up page">
    In your browser, open the backoffice, then go to the **Create an
    account** page.
  </Step>

  <Step title="Fill in your details">
    Fill in **Full Name**, **Email**, **Password**, and **Confirm
    Password**, then click **Create account**. The password must be at least
    8 characters.
  </Step>
</Steps>

To sign back in later, the **Login** page asks for your email and
password. Check **Remember me** to stay signed in longer.

Forgot your password? On the login page, click **Forgot password?**,
enter your email, then **Send reset link**. The link you receive by
email opens the **Choose a new password** page: enter the new password
twice, then click **Reset password**.

<Note>
  The link is valid for **one hour** and works only once. If it does not
  arrive, check your spam folder. After the reset you are signed out of
  your other devices — sign in again with the new password.
</Note>

<Note>
  This account (email + password) is only for the backoffice. On the
  register, you sign in with a PIN — see
  [signing in to the register](/en/pos/sign-in).
</Note>

The backoffice is for **owners and managers** only. Staff work on the
register, not the backoffice: they sign in with a PIN to take orders and
collect payments. If you add someone as **Staff** under
[Staff](/en/backoffice/staff), they get a register PIN but cannot open
the backoffice.

## Create your organization

On first sign-in, the backoffice opens the **Welcome to NowOS** wizard,
in three steps:

<Steps>
  <Step title="Organization">
    Enter your business name in **Organization name**, then click
    **Continue**.
  </Step>

  <Step title="Team">
    Describe your first location:

    * **Location name** — the name of the place (for example "Café du Coin
      — Downtown").
    * **Mode** — **Restaurant** (table service, checks, sending to the
      kitchen) or **Retail** (cart, pay at the counter). See
      [the two modes](/en/modes).
    * **Country** — **France** or **Morocco**. Your country sets the
      location's fiscal regime and pre-fills its currency and display locale.
    * **Currency** and **Display locale** — default from the country; adjust
      them if your store uses a different format.
    * **Fiscal regime** — derived from the country and shown read-only:
      **Morocco** (standard: gap-free numbering and tamper-proof records) or
      **France** (NF525: signed, chained fiscal documents).
    * Optionally: **Address**, **City**, **Zip code**, **Timezone**.

    Click **Continue**.

    <Warning>
      The **Mode**, the **Country** (and the **Fiscal regime** it sets), the
      **Currency**, and the **Display locale** cannot be changed after the
      location is created. Take a moment to double-check these before continuing.
    </Warning>
  </Step>

  <Step title="Receipt identity">
    Fill in what prints on every receipt: **Legal business name**,
    **Address**, **Tax ID label** and **Tax ID value** (SIRET, ICE…), plus
    **VAT number** and **Footer text** as options. Click **Finish setup**.

    You can edit this later under the location's **Settings → Receipts**.
  </Step>
</Steps>

For what comes next — menu, PIN, main register, first sale — follow
[the quickstart](/en/setup/quickstart).

## The organization home page

Click the organization name in the top bar to open the **Overview**
page. It lists all your locations as cards, with the city, currency, and
timezone. Click a card to open the location and manage its menu, team,
and settings.

## Add a location

<Steps>
  <Step title="Open the location switcher">
    In the top bar, click the arrows next to the location name, then **Create
    new location**. This option is reserved for organization owners and
    admins.
  </Step>

  <Step title="Describe the new location">
    The **Create a new location** form uses the same fields as the welcome
    wizard: **Location name**, **Mode**, **Country** (which sets the **Fiscal
    regime** and pre-fills **Currency** and **Display locale**), and the
    address as an option. Click **Create location**.

    <Warning>
      Here too, the **Mode**, the **Country**, the **Fiscal regime**, the
      **Currency**, and the **Display locale** are permanent for this location.
    </Warning>
  </Step>

  <Step title="Fill in the receipt identity">
    After creation, the backoffice opens the new location's
    **Settings → Receipts** directly. Fill in the identity that prints on
    receipts: without it, the location cannot publish its menu or sell.
  </Step>
</Steps>

Each location starts from scratch: its own menu, its own team, its own
main register to pair — see [pairing a device](/en/setup/pairing).

## What is managed at the organization level

| Level        | Where                           | What you do there                                    |
| ------------ | ------------------------------- | ---------------------------------------------------- |
| Organization | **Overview**                    | View and open locations, create a new one            |
| Location     | Menu, Staff, Settings, Reports… | The menu, the team and PINs, devices, taxes, reports |

All the day-to-day work happens at the location level. The dedicated
pages walk you through it:

* [The catalog](/en/backoffice/menu) and
  [the POS layout](/en/backoffice/pos-layout)
* [Staff](/en/backoffice/staff) — this is where you add your managers
  and staff and issue their PINs
* [Devices](/en/backoffice/devices) and
  [location settings](/en/backoffice/settings)
* In restaurant mode, [location settings](/en/backoffice/settings)
  explain how to create preparation stations, even empty ones, then assign
  every item before the first service
* [Reports](/en/backoffice/reports)

<Note>
  At the organization level, the **Members** (organization members),
  **Org settings** (organization settings), and **Billing** (subscription
  and invoices) sections are announced in the menu but not available yet. In
  the meantime, people are added location by location, under
  [Staff](/en/backoffice/staff).
</Note>