> ## Documentation Index
> Fetch the complete documentation index at: https://docs.now-os.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Discounts

> Prepare named discounts ("presets") the register applies in one tap, and manage the list of discount reasons — percent or amount, optional manager approval.

The **Discounts** page has two tabs: the **presets** (named, ready-to-use discounts) and the **reasons** (the list a cashier picks from when applying a free discount).

A **discount preset** is a named, ready-to-use discount at the register: its percent (or amount) is already set, so the cashier just taps it. **The preset's name is its reason** — there's nothing to pick. For example "Loyalty club − 10%" in a wine shop, "End of line − 30%" in a grocer, or "Staff − 20%" in a restaurant. Presets serve **both modes**: they appear in the retail cart's discount and in the restaurant's **Actions** discount sheet.

<Note>
  Presets are published in the **snapshot**, like the catalog: the register receives them at its next refresh. The cashier can still enter a **free discount** (percent or amount) without a preset — see [Discounts at the register](/en/pos/discounts) (retail) and [Managing an order](/en/pos/order-actions) (restaurant).
</Note>

## Create a preset

1. Open **Catalog → Discounts**, **Presets** tab.
2. Tap **Add preset** and fill in:
   * **Name** — shown at the register (e.g. "Loyalty club"). This name also serves as the reason on the receipt and in reports.
   * **Type** — **Percent** or **Amount** (fixed amount).
   * **Value** — the percentage (1 to 100) or the amount.
   * **Scope** — where the discount lands: the whole cart, selected items, or the cashier's choice.
   * **Require manager** — when on, applying this preset asks for a manager PIN at the register.
   * **Active** — turn off to pull a preset from the register without deleting it.
3. **Publish** to push the change to the register.

## Edit or delete

Tap a row to open the preset and edit it, or **delete** it. The **Active** switch in the right column turns a preset on or off directly, without opening the form. Remember to **publish** after your changes.

<Note>
  A preset carries its **name** as the label on the receipt and in reports — e.g. an "Open box" preset shows under that name. (Breakage and loss are not discounts — record them as a [stock adjustment](/en/pos/stock).)
</Note>

## Discount reasons

When a cashier applies a **free** discount (percent, amount, or a comped item), they have to give a **reason**. These reasons form a list you manage in the **Reasons** tab of the **Discounts** page — you decide exactly what your staff can pick.

Every new location starts with a few reasons already set up (the starter list differs slightly between **restaurant mode** and **retail mode**), which you then edit freely:

* **Add reason** — add a reason (e.g. "Goodwill", "Entry mistake").
* Tap a row to **rename** a reason.
* The **Active** switch pulls a reason from the register without deleting it; a reason already used on past discounts stays readable in reports.

Remember to **publish**: the register receives the updated list at its next refresh. At the register, these reasons are exactly what the cashier sees when applying a free discount — see [Discounts at the register](/en/pos/discounts) (retail) and [Managing an order](/en/pos/order-actions) (restaurant).

<Note>
  Discount reasons are separate from **refund** reasons, which have their own list — see [Refunds](/en/pos/refunds).
</Note>